Cancellation and Refund Policy

First, we thank you and appreciate your purchase from us. 

We offer a 07-day return and cancellation policy from your final delivery date. However, we don’t offer returns or refunds for living plant orders.

 Please read the policies, terms, and conditions, as well as the process. Unless explicitly stated otherwise in our approach, we will provide you with essential information and guidelines regarding your rights and obligations as our customers concerning any purchase made through us.

If the seller does not ship the order for any reason, including unavoidable circumstances or beyond the merchant’s control, the order shall be cancelled and refunded.

If the order/product is delivered and then cancelled due to defective products, delivery of the wrong products, partial product, etc., a refund will be processed.

1. INCORRECT OR DAMAGED GOODS

If a user is not satisfied with the product’s quality or has received the wrong product, we will replace it with the same product. The User can send an email with a digital photo of the damaged or incorrect item and the shipping container to admin@agritell.com with the following in the body of the email:

a) Your order number

b) The shipping ID or item number

c) A brief description of the reason for the return

d) Tell us whether you are seeking a replacement or a refund.

The buyer must register the refund/replacement claim within 07 days of receiving the product. You can raise a complaint by sending an email to admin@agritell.com. 

Your request will be processed within 48 hours, and you will receive an email confirming that your replacement is in progress. 

 If you select a refund, you will receive a refund for the full cost of the item, excluding delivery. If we make a mistake during packing and deliver the wrong products, we will bear the delivery cost.

2. PACKAGING OF ITEMS FOR RETURN

To return an item, please pack all products in their original packaging and wrap them securely, ensuring all sides of the package are covered. 

The shipping label must include the same name, postal address, and telephone number as your order, along with your order number, shipping ID, and item number. We also encourage you to include a brief description of the reason for the return. 

The clients will ship the packet at their own expense. The User will bear the cost of shipping the items for return.

New: COVID-19 Outbreak –

As the Nation is facing a crucial situation due to the COVID-19 outbreak, we prioritise the safety of ourselves, our family members and relatives, children, the elderly, and the community. Therefore, we kindly request that you comply with all safety measures issued by the local Government body from time to time.

Within this safe environment, you will pack the products in the same packet/container and ship them through any courier.

3. Cancellation

We offer a seven-day return and cancellation policy, effective from the date of final delivery. However, we don’t offer order cancellations for living plant orders.

There are three stages that you might fall into.

1. After you place an order, you may cancel it immediately without charge before we ship. For immediate cancellation, kindly email us at admin@agritell.com. 
2. After shipping the products, the package is in transit. If you wish to cancel your order, please email support@pradhanagro.co.in first. We will return the package to our courier partners, such as Delhivery, DTDC, and Agritell Shipping, and initiate the cancellation process. Once the packet has returned, we will notify you at the same email address used when placing an order. We will refund the amount immediately, after deducting the shipping cost, to the same mode/account used for payment during order placement.
3. After delivering the packet(s) to you, if you want to cancel, email the first cancellation request to support@pradhanagro.co.in. After you receive the confirmation email from us, please send the packet(s) as soon as possible via courier to our warehouse address.

 

Agritell Private Limited

Plot No. 325, At – Chandipur, PO – Math Chandipur, 

Dist – Purba Medinipur, PIN – 721659,

State – West Bengal, India.   

Mob: +91 82938 26607 

Once the packet has returned, we will notify you at the same email address used when placing an order. We will refund the amount immediately, after deducting the shipping cost, to the same mode/account used for payment during order placement.

The Company, at its sole discretion, may cancel any order(s):

a. if it suspects a customer has undertaken a fraudulent transaction or

b. if it suspects a customer has made a transaction which is not under the Terms of Use, or

c. in case of unavailability of a product, or

d. for any reason outside the Company’s control, including causes for delivery-related logistical difficulties.

e. if the Company does not want to do business with the User

Further, while all measures are taken to ensure the accuracy of product specifications and pricing, the details of a product, as reflected on the Website, may be inaccurate due to technical issues, typographical errors, or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money you may have paid towards purchasing such products.

We maintain a negative list of all fraudulent transactions and non-compliant users and reserve the right to deny access to such users at any time or cancel any orders placed by them in the future.

4. REFUND

Refunds will be issued by the same means of payment as used for the initial transaction; therefore, you will not incur any fees due to such a return. We will withhold reimbursement until we receive the goods back or you provide evidence of their return, whichever occurs first.

Once we receive the returned item or have received the tracking information from you, we will process the refund to your bank account, credit card, online wallet, etc., after deducting any shipping charges. We typically issue your refund within 7 to 10 business days of receiving the package from our end. 

If you don’t receive the refund within 7 days of the notification, please notify us again by email at admin@agritell.com.

5. EXCHANGE

We don’t have an exchange policy, except for mistakes made during product handling during shipping. Please remember to recheck all products thoroughly before paying and placing an order.

If we deliver the mismatched, defective, or expired product(s), we will ship the same product(s), subject to availability in our stock.

In that case, please first notify us of this issue at admin@agritell.com and, second, return the product(s) to us via courier to the following address.

Agritell Private Limited, 

Plot No. 325, At – Chandipur, PO – Math Chandipur, 

Dist – Purba Medinipur, PIN – 721659,

State – West Bengal, India.   

Mob: +91 82938 26607

After getting your email, we will check our stock and let you know the product availability. At this point, you will wait until we receive the returned products at our end. After receiving the product, we will deliver it again within 24 hours if the exact item(s) are available in our stock. Otherwise, we will refund the purchase price for the same item(s) to the account used for the purchase.  

You need to pay the shipping cost of the returned item(s) first. After receiving the products, we will refund the shipping cost to you in the same payment method/account used for your purchase, along with the refund amount (if applicable). The exchange of the product is at the Company’s sole discretion. 

Finally, if you have any queries, don’t hesitate to email admin@agritell.com. We aim to respond within 24 hours.