We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
1. INCORRECT OR DAMAGED GOODS
In case a User is not satisfied with the quality of the product, or has received the wrong product, we shall replace the product with a similar product. The User can send an email Us a digital photo of the damaged or incorrect item and the shipping container to firstname.lastname@example.org with the following on the body of the email:
a) Your order number
b) The shipping ID or item number
c) A brief description of the reason for the return
d) And tell us whether you are seeking a replacement or a refund.
Buyer has to register the refund/replacement claim within three days of the receipt of the product. You can raise a claim by clicking “Returns” option in the “My Accounts” page, by sending an email at email@example.com , or by calling at 03339106000. You may also inform us of your intent to return an item via letter by post, or e-mail to firstname.lastname@example.org or calling at 03339106000 will not entertain any claim made after three days of receipt of an order.
Your request will be processed within 48 hours, and you will receive an email letting you know your replacement is under process. If you select a refund, you will be refunded the full cost of the item but the cost of delivery. If mistake made by us while packing the wrong products, the cost of delivery we are bearing.
2. PACKAGING OF ITEMS FOR RETURN
To return an item, please pack them in the original tube or box and include the completed Return Instructions from located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID, and item number. We encourage you also to include a brief description of the reason for the return. The products for return will be collected by executive and for customers from out of service areas, shall courier by their own for faster processing. The User will be bearing the cost of shipping for returning the items.
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Once we are in receipt of the goods or have received the tracking information of the returned item from you, we will process the refund amount to your bank account, credit card, online wallet, etc. after deducting the Shipping charges if any. We typically issue your refund within 7 to 10 business days of received the package. In case of Cash on Delivery (COD) order, the customer will need to given us the order #, reasons of refund and account information on email@example.com along with Xerox or scan copy of the account to which the amount will be refunded will be uploaded.
If a User wants to exchange a product, it can be done only if the User had chosen the wrong product or we delivered the mismatched product or receipt of a defective or expired item, the new products you will be getting is subject to: a) Ship your item back to us in its original packaging and enclose your completed Return Request. We strongly encourage you to return the item via a traceable method. b) We typically issue your return request within 7 to 10 business days of receiving the package. c) Availability of the required product in our stock d) Exchange of the product is solely on discretion of the company.
Once the refund process is complete, you can place an order for a fresh item of your choice.
We offer paid shipping services and this shipping shall be done by a third-party logistics company. We may change the third-party logistics company at our end without any notification. Delivery could take a little longer for remote locations and shall depend on the third-party logistic company’s policies. Orders are dispatched within 2-3 working days; after necessary time is taken to prepare the order. The Company cannot be held liable, if in a case there is a delay in dispatching the order due to an unforeseen circumstance. Delivery shall be based on the type of product that is being purchased. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Products are not shipped on Sundays, public holidays or during non-working hours. Users are requested to enter the correct billing address and contact information as it appears on Your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by Our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Pin code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If in a situation, the order has not been delivered to you and has been returned to Us due to Your unavailability, You would be liable to pay the charges for re-delivering the product to You. The Company/Website does not track the shipment or follow up with the third-party logistics company, as We have partnered with, on the status of the shipment.