Ekalux

We thank you and appreciate your purchase with us. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be canceled and refunded. In the event the order/product is delivered and has been canceled for a refund due to product fault, delivery of the wrong product, partial product, etc the refund is processed.

1. INCORRECT OR DAMAGED GOODS

In case a User is not satisfied with the quality of the product or has received the wrong product, we shall replace the product with a similar product. The User can send an email Us a digital photo of the damaged or incorrect item and the shipping container to admin@agritell.com with the following on the body of the email:

a) Your order number

b) The shipping ID or item number

c) A brief description of the reason for the return

d) And tell us whether you are seeking a replacement or a refund.

Buyer has to register the refund/replacement claim within 30 days of the receipt of the product. You can raise a claim by sending an email at admin@agritell.com. 

Your request will be processed within 48 hours, and you will receive an email letting you know your replacement is under process. If you select a refund, you will be refunded the full cost of the item but the cost of delivery. If mistake made by us while packing the wrong products, the cost of delivery we are bearing.

2. PACKAGING OF ITEMS FOR RETURN

To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID, and item number. We encourage you also to include a brief description of the reason for the return. The products for return shall courier by their own. The User will be bearing the cost of shipping for returning the items.

3. Cancellation

As a User, you may cancel Your order at any time until the order has been processed, after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. Any return or refund is as per the return and refund policy of our manufacturers and suppliers.

The Company at its sole discretion may cancel any order(s):

a. if it suspects a customer has undertaken a fraudulent transaction, or

b. if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or

c. in case of unavailability of a product, or

d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.

e. if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such products.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in the future.

4. REFUND

Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Once we are in receipt of the goods or have received the tracking information of the returned item from you, we will process the refund amount to your bank account, credit card, online wallet, etc. after deducting the shipping charges if any. We typically issue your refund within 7 to 10 business days of receiving the package from our end. In case of Cash on Delivery (COD) order, the customer will need to email us all the information such as the order #, reasons of refund and account information with scan copy of the account details on admin@agritell.com.

5. EXCHANGE

If a User wants to exchange a product, it can be done only if the User had chosen the wrong product or we delivered the mismatched product or receipt of a defective or expired item, the new products you will be getting is subject to a) Ship your item back to us in its original packaging and enclose your completed Return Request. We strongly encourage you to return the item via a traceable method. b) We typically issue your return request within 7 to 10 business days of receiving the package. c) Availability of the required product in our stock d) Exchange of the product is solely on the discretion of the company.

Once the refund process is complete, you can place an order for a fresh item of your choice.

6. SHIPPING

We offer paid shipping services and this shipping shall be done by a third-party logistics company. We may change the third-party logistics company at our end without any notification. Delivery could take a little longer for remote locations and shall depend on the third-party logistics company’s policies. Orders are dispatched within 2-3 working days; after necessary time is taken to prepare the order. The Company cannot be held liable if in a case there is a delay in dispatching the order due to an unforeseen circumstance. Delivery shall be based on the type of product that is being purchased. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Products are not shipped on Sundays, public holidays or during non-working hours. Users are requested to enter the correct billing address and contact information as it appears on Your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Pin code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If in a situation, the order has not been delivered to you and has been returned to Us due to Your unavailability, You would be liable to pay the charges for re-delivering the product to You. The Company/Website does not track the shipment or follow up with the third-party logistics company, We have partnered with, on the status of the shipment.